I’ve used Lazada for a couple of years, always paying COD. My thinking was if the goods don’t turn up, I don’t haven’t any hassle trying to get a refund.
Recently I ordered a small item – total including delivery was only 150 Baht.
The goods were faulty. I contacted the seller who told me to ask Lazada for a refund. Did that, and within a few minutes they told me the order total would be credited to my Lazada Wallet – no cash/bank refund.
I looked at the Wallet application, to find I needed to supply Thai ID/passport details and a photo to access the Wallet.
Using a PC doesn’t work, has to be the mobile App.
I used the App and it asked me to scan (take a photo of) my passport.
I was pretty hesitant giving this info to Lazada. I tried to scan my Pink Thai ID instead.
For some reason it didn’t seem to accept it, not sure why, although the ‘template’ that appears on my phone screen seems to have a line at the bottom (perhaps for international passport ID number?)
Has anyone else successfully used a Pink ID card for the Wallet?