Jump to content
Sign in to follow this  
RR007

Oman.....Heathrow

Recommended Posts

Posted (edited)

I'm seriously going to put a rocket up Omans arse when I get home. Despite 3 emails telling me previously that they had changed their website to allow both seat assignments for both sectors from 48 hours from wheels up yet again they havent done it

Managed to change first sector to aisle FOC but again cannot change 2nd sector from a window seat without paying.  To ensure that at least the first sector is confirmed with seat you need to click on "check in confirmed"

I had a heated but polite discussion with station manager in Bangkok in December who promised it was a glitch and was being put right. Exactly the same issue on flights out here in first place. Absolute joke. I'm Silver so will check in at business and speak "nicely" to change it lol

Edited by RR007

Share this post


Link to post
Share on other sites
35 minutes ago, RR007 said:

I'm seriously going to put a rocket up Omans arse when I get home. Despite 3 emails telling me previously that they had changed their website to allow both seat assignments for both sectors from 48 hours from wheels up yet again they havent done it

Managed to change first sector to aisle FOC but again cannot change 2nd sector from a window seat without paying.  To ensure that at least the first sector is confirmed with seat you need to click on "check in confirmed"

I had a heated but polite discussion with station manager in Bangkok in December who promised it was a glitch and was being put right. Exactly the same issue on flights out here in first place. Absolute joke. I'm Silver so will check in at business and speak "nicely" to change it lol

Is this one of those where you have to wait 48 hour from the second flight to change both seats?

Share this post


Link to post
Share on other sites
2 minutes ago, Thinkingallowed said:

Is this one of those where you have to wait 48 hour from the second flight to change both seats?

Yes it is but Oman had so many complaints they were "supposed" to be dealing with it last October. Its a farcical situation. The issue now is I cant go back into the system around 5pm local time tonight to change the 2nd sector because you need to click on "check in confirmed" to actually verify the first.

At the moment I'm in window seat and thats not happening lol. 8 hours I will be stood at the back. Will speak nicely at check in

Share this post


Link to post
Share on other sites
Posted (edited)

Theres going to be uproar in the most polite way at check in tomorrow if Oman cant sort their website out and themselves. Fortunately I've got 3 screen grabs of their website error

Just how fxxxxxx difficult can it to be to change a seat assignment on the trumpet. Two calls to ticketing and reservation in Bangkok 1 call to airport office and one call back to Oman global in London. All waffling "cannot" have to wait to check in

Emailed them politely in Bangkok and got back "seat assignment cannot be changed due to airport check in process" I'm thinking WTF is the matter with this crew. Am currently in 44k on their Dreamliner with their shight 31" seat pitch, the back row in a window seat which doesnt recline because its the final row lol.

Last ever trip with these tossers bin the Silver card just not worth the hassle

Edited by RR007

Share this post


Link to post
Share on other sites
26 minutes ago, RR007 said:

Theres going to be uproar in the most polite way at check in tomorrow if Oman cant sort their website out and themselves. Fortunately I've got 3 screen grabs of their website error

Just how fxxxxxx difficult can it to be to change a seat assignment on the trumpet. Two calls to ticketing and reservation in Bangkok 1 call to airport office and one call back to Oman global in London. All waffling "cannot" have to wait to check in

Emailed them politely in Bangkok and got back "seat assignment cannot be changed due to airport check in process" I'm thinking WTF is the matter with this crew. Am currently in 44k on their Dreamliner with their shight 31" seat pitch, the back row in a window seat which doesnt recline because its the final row lol.

Last ever trip with these tossers bin the Silver card just not worth the hassle

If you are on WY101 tomorrow then presently you have an empty seat beside you...

 

7F078034-5944-48DE-B3F9-B51C37C4F14F.png

  • Thumbs Up 1

Share this post


Link to post
Share on other sites
On 3/7/2019 at 4:33 AM, RR007 said:

I'm seriously going to put a rocket up Omans arse when I get home. Despite 3 emails telling me previously that they had changed their website to allow both seat assignments for both sectors from 48 hours from wheels up yet again they havent done it

Managed to change first sector to aisle FOC but again cannot change 2nd sector from a window seat without paying.  To ensure that at least the first sector is confirmed with seat you need to click on "check in confirmed"

I had a heated but polite discussion with station manager in Bangkok in December who promised it was a glitch and was being put right. Exactly the same issue on flights out here in first place. Absolute joke. I'm Silver so will check in at business and speak "nicely" to change it lol

I picked all of my seats when I made the booking. Disappointed that I now cannot enter the assignment section to check if better seats may be available. Apparently my booking doesn't allow seat assignments now.

Share this post


Link to post
Share on other sites
11 hours ago, bob lt said:

I picked all of my seats when I made the booking. Disappointed that I now cannot enter the assignment section to check if better seats may be available. Apparently my booking doesn't allow seat assignments now.

For only the 4th time ever I actually used Airlines own website so you'd think they'd be more accomodating. Am just packing up now for taxi 04.45 local

Share this post


Link to post
Share on other sites

Sorted. Went much earlier than normal though just in case. Will be filing complaint with Oman when home because they have known about this online check in problem since October last year but seem incapable of rectifying it

Share this post


Link to post
Share on other sites
15 hours ago, Thinkingallowed said:

If you are on WY101 tomorrow then presently you have an empty seat beside you...

 

7F078034-5944-48DE-B3F9-B51C37C4F14F.png

WY 101 is nine seats overbooked in economy today check in girl just said

Share this post


Link to post
Share on other sites
20 minutes ago, Thinkingallowed said:

Possible upgrade?

Possible whilst in Muscat but am only Silver. Bound to be some Gold in Economy on that sector that'll likely go up on priority

Share this post


Link to post
Share on other sites
Posted (edited)

The days of Oman being a little boutique airline to Bangkok are long gone. Both sectors not a spare seat to be seen and as I boarded last both sectors I could see Biz was rammed as well. Trouble for me they switched their roomy A330s on both sectors to Dreamliners with a big drop in seat pitch.

Unimpressed with food (and normally dont give a monkeys) staff are surly and sod me they had all Russian flight crew bar one lead Omani as CSD on Muscat London sector (they recently introduced Moscow service)

They have expanded so much with new routes that the feeder flights to Muscat are heaving

Edited by RR007

Share this post


Link to post
Share on other sites

Good luck with the rocket.  I sincerely hope it produces results.  

Somebody seems to have done a sloppy job on the database.  Pissing off the customers can't make commercial sense.

I'm doing the same trip on Wednesday evening, and this seems to have worked for me:

1. 48 hours before the first flight, I started the check-in process and selected a seat.
2. I then closed the window without completing the check-in.
3. 48 hours before the second flight, I started the check-in process again. My original seat selection was still there, so I could select a seat for the onward flight and complete check-in.

It's fiddly and a nuisance, but as a work-around, it mjght help someone else.

 

  • Great Info 1
  • Thumbs Up 1

Share this post


Link to post
Share on other sites
Posted (edited)
21 minutes ago, cosceguinhas said:

Good luck with the rocket.  I sincerely hope it produces results.  

Somebody seems to have done a sloppy job on the database.  Pissing off the customers can't make commercial sense.

I'm doing the same trip on Wednesday evening, and this seems to have worked for me:

1. 48 hours before the first flight, I started the check-in process and selected a seat.
2. I then closed the window without completing the check-in.
3. 48 hours before the second flight, I started the check-in process again. My original seat selection was still there, so I could select a seat for the onward flight and complete check-in.

It's fiddly and a nuisance, but as a work-around, it mjght help someone else.

 

They have already responded once via Auto receipt response and also a short live email after explaining the process going forward

Your way clearly is the way forward if as you say it leaves the first sector choice within the system and then you can choose the 2nd sector. Its a work around I agree nice one

Edited by RR007

Share this post


Link to post
Share on other sites
14 minutes ago, RR007 said:

They have already responded once via Auto receipt response and also a short live email after explaining the process going forward

Your way clearly is the way forward if as you say it leaves the first sector choice within the system and then you can choose the 2nd sector. Its a work around I agree nice one

We must hope it's only temporary.

 

  • Thumbs Up 1

Share this post


Link to post
Share on other sites
Just now, cosceguinhas said:

We must hope it's only temporary.

 

Absolutely hopefully they can see the folly of the current set up. My complaint more than anything was 4 phone calls to 3 offices one of which was Oman Global and an email all returned/responded with "cannot change"....absolute lunacy

Share this post


Link to post
Share on other sites
Sign in to follow this  

×
×
  • Create New...