AJSP Posted April 10, 2020 Share Posted April 10, 2020 (edited) Bit of a TF - I just had this from Easyjet Up to 21 days for a refund ( if it is as suggested) isn’t too shabby. Feel for the admin staff Hi Adam,Thanks for getting in touch.John’s asked me to take a look at your booking on his behalf. First of all can I apologize for the struggle to get through at the moment, due to the current situation there is a lockdown in every country we operate contact centers in, we have a very small skeleton staff able to answer calls or emails, as it stands at the moment we cannot add to the resource for obvious reasons. Your refund request will have been logged but will take a lot longer to be processed due to the resource constraints.We will ask our team now to make sure this has been logged and is in the queue to be processed. Once we have completed our checks we will get back to you with the outcome – this will be within the next 21 days.This is not the level of service we normally operate but our team and our centers are working every moment of everyday to ensure we answer every complaint or request as quickly as possible. Edited April 10, 2020 by AJSP 1 Link to comment Share on other sites More sharing options...
roomark Posted April 10, 2020 Share Posted April 10, 2020 2 hours ago, AJSP said: Good point. I don’t think I’d be confident flying in June with 300 other folk. I’m thinking Christmas now for next trip I hope so too Xmas , I have a flight booked for July , but have no intent on going whatsoever even if flights are back on. Just watching the news and they are saying we (U.K) have now had more deaths in one day than Italy at it's worst. Who really knows where all this will end the longer it goes on I really don't know. I can't even think of going to Thailand my family including elderly parents are far more important .. I'd give LOS up for good if I knew 100% we would all get through this ok. 1 Link to comment Share on other sites More sharing options...
Krapow Posted April 10, 2020 Share Posted April 10, 2020 6 hours ago, roomark said: Would you really want to go especially with your daughter mate .. I'd be far too paranoid . Thailand will always be there (hopefully 🙈) Aye, we've had the conversation. Lots of things to consider even if the flights were going. The plane and airports would certainly be major concerns. I'm pretty certain it won't happen for one reason or another, looking more at January, but very fluid, no one can predict what it will be like in 2 weeks time, never mind a few months. Link to comment Share on other sites More sharing options...
boydeste Posted April 10, 2020 Share Posted April 10, 2020 (edited) 58 minutes ago, Krapow said: Aye, we've had the conversation. Lots of things to consider even if the flights were going. The plane and airports would certainly be major concerns. I'm pretty certain it won't happen for one reason or another, looking more at January, but very fluid, no one can predict what it will be like in 2 weeks time, never mind a few months. I predict that in two weeks time it is going to be exactly the same as it is now, if not worse! Edited April 10, 2020 by boydeste 1 Link to comment Share on other sites More sharing options...
Krapow Posted April 10, 2020 Share Posted April 10, 2020 Just now, boydeste said: I predict that in two weeks time it is going to be exactly the same as it is now. Could very well be worse! 1 Link to comment Share on other sites More sharing options...
boydeste Posted April 10, 2020 Share Posted April 10, 2020 Just now, Krapow said: Could very well be worse! I edited my post to say the same but you quoted me too quick LOL 1 Link to comment Share on other sites More sharing options...
KWA Posted April 11, 2020 Share Posted April 11, 2020 11 hours ago, AJSP said: Bit of a TF - I just had this from Easyjet Up to 21 days for a refund ( if it is as suggested) isn’t too shabby. Feel for the admin staff How did you contact easyJet to request this? I've noticed they don't have a refund option on line, so assume you spoke or emailed, or have I missed something? Link to comment Share on other sites More sharing options...
AJSP Posted April 11, 2020 Share Posted April 11, 2020 1 hour ago, KWA said: How did you contact easyJet to request this? I've noticed they don't have a refund option on line, so assume you spoke or emailed, or have I missed something? I emailed them [email protected] and also their head of customer services 1 Link to comment Share on other sites More sharing options...
Binlid Posted April 11, 2020 Share Posted April 11, 2020 (edited) I have flights booked to Fuerteventura with Easyjet for 25th April which they have not yet notified me are cancelled. Edited April 11, 2020 by Binlid Link to comment Share on other sites More sharing options...
AJSP Posted April 11, 2020 Share Posted April 11, 2020 23 minutes ago, Binlid said: I have flights booked to Fuerteventura with Easyjet for 25th April which they have not yet notified me are cancelled. EASYJET SAY We are currently cancelling our flights on a seven-day rolling basis to manage the number of contacts going to our Customer Service Team. This ensures that we’re able to help and support our customers as best we can. As your flight hasn’t been cancelled yet, you can do the following: Change your flight You can switch onto any flight at any time with no change fees. You can also change your flight as many times as you’d like, to any route, for any date up to March ’21. Change your flight > Hold onto your flight Alternatively, hold on until your flight has been cancelled and more options will become available for you. 1 1 Link to comment Share on other sites More sharing options...
KWA Posted April 11, 2020 Share Posted April 11, 2020 Also with easyJet, keep an eye on prices if you think you'll reschedule. If the proposed new date is cheaper than you paid, take the voucher and use it. Any leftover value is kept available and can be used on another booking. 1 Link to comment Share on other sites More sharing options...
Krapow Posted May 28, 2020 Share Posted May 28, 2020 I got a full refund from EVA the other day, took only 2 weeks from application to drop into my account. Top stuff! 1 3 Link to comment Share on other sites More sharing options...
Nightcrawler Posted May 29, 2020 Share Posted May 29, 2020 I was looking at Skyscanner yesterday to see which airlines came up flying from London to Bangkok in September. The only direct flights were BA. No sign of EVA or Thai. Turkish, Swiss and Etihad were coming up for 1 stoppers Couple of Emirates at 200 quid dearer than normal. Link to comment Share on other sites More sharing options...
Krapow Posted May 29, 2020 Share Posted May 29, 2020 7 hours ago, Nightcrawler said: I was looking at Skyscanner yesterday to see which airlines came up flying from London to Bangkok in September. The only direct flights were BA. No sign of EVA or Thai. Turkish, Swiss and Etihad were coming up for 1 stoppers Couple of Emirates at 200 quid dearer than normal. BA have been the cheapest for when I've been looking, though with a young child I prefer the overnight flights. Link to comment Share on other sites More sharing options...
nadia Posted May 29, 2020 Share Posted May 29, 2020 19 hours ago, Nightcrawler said: I was looking at Skyscanner yesterday to see which airlines came up flying from London to Bangkok in September. The only direct flights were BA. No sign of EVA or Thai. Turkish, Swiss and Etihad were coming up for 1 stoppers Couple of Emirates at 200 quid dearer than normal. I think eva still fly into london once a week with cargo though Link to comment Share on other sites More sharing options...
KWA Posted May 30, 2020 Share Posted May 30, 2020 (edited) On 5/29/2020 at 1:20 AM, Nightcrawler said: I was looking at Skyscanner yesterday to see which airlines came up flying from London to Bangkok in September. The only direct flights were BA. No sign of EVA or Thai. Turkish, Swiss and Etihad were coming up for 1 stoppers Couple of Emirates at 200 quid dearer than normal. Both there now. (One way prices shown). Edited May 30, 2020 by KWA Link to comment Share on other sites More sharing options...
CalEden Posted May 30, 2020 Share Posted May 30, 2020 Just something to think about. December last year the China Virus was just emerging in Wuhan, China, The flu season in the Northern Hemisphere starts with the cold weather. The airlines appear to be on a collision course with returning to normal and the next flu season. Link to comment Share on other sites More sharing options...
Recommended Posts