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Posted (edited)

Not sure if this is widely known. 
 

ive booked through West East travel on and off for 15 years and had excellent service and pricing. I’ve also used other agents and booked direct with airlines but would estimate that WE Travel have been my choice of booking agent for around  80% of my/our trips to Thailand. 
 

It came as a bit of a shock to hear a few weeks back that they’d ceased trading. I think was on the 17th March. First I knew is when I received an out- of-the blue email from Thai Air ( first time for 4 years we’ve chosen them) which changed our outward flight from evening to midday and in bound from lunchtime to early morning ( just after midnight). Our trip was for one month end of July to end of August.

having researched a bit it seems WE carry no responsibility and refer you back into airline. In this case, and as I booked through my credit card company I was advised to claim a refund from them. The reason for this is twofold. Firstly, I’m not convinced travel in July will be possible and / or enjoyable and secondly the knock on effect of the minor flight changes wouldn’t be ideal. All considered I’ve fired off a claim to my CC company as Thai Air refer customers who booked through an agent to do so and as WE are no longer trading this is my preference rather than take amended flights. 
 

just a heads up to anyone else using WE and also to note the loss of what I considered to be a decent agent. 
 

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Edited by AJSP
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Posted
30 minutes ago, boydeste said:

Thanks for the info, but I fear this is going to be one of many to come.

Yes, I guess with them they were a bit of a one trick pony ( aka a specialist agent) with low profit margins so keeping it running would have been a challenge. I expect the owners did ok whilst trading but felt this was an insurmountable issue to battle through.

 

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Posted
1 minute ago, AJSP said:

Yes, I guess with them they were a bit of a one trick pony ( aka a specialist agent) with low profit margins so keeping it running would have been a challenge. I expect the owners did ok whilst trading but felt this was an insurmountable issue to battle through.

 

My feeling is that this is going to go on for a lot longer than most people think, companies like those can close and reopen as and when things get back to normal.

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Posted
9 minutes ago, boydeste said:

My feeling is that this is going to go on for a lot longer than most people think, companies like those can close and reopen as and when things get back to normal.

Exactly 

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Posted
21 minutes ago, galenkia said:

I used to use them during my early trips. Their shop was not far from me in Chiswick.Would book in store. 

My sound a bit Pervy but Some of the girls on the phone sounded hot ( cue, sex phone line joke of old dear knitting whilst pretending she was a 36 DD supermodel and frigging  herself off on the phone to a caller) 🤣. Please don’t shatter my dreams 

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Posted
1 hour ago, AJSP said:

My sound a bit Pervy but Some of the girls on the phone sounded hot ( cue, sex phone line joke of old dear knitting whilst pretending she was a 36 DD supermodel and frigging  herself off on the phone to a caller) 🤣. Please don’t shatter my dreams 

Had some decent Asian girls there when I used to go there. 

Think your dreams are OK 😀

Posted

A well known TA with a good reputation for Thailand, shame to see them go.  Good luck with the credit card claim - please let us know how it goes as having a middleman between you and Thai could complicate things.

Posted
1 hour ago, KWA said:

A well known TA with a good reputation for Thailand, shame to see them go.  Good luck with the credit card claim - please let us know how it goes as having a middleman between you and Thai could complicate things.

I’ve read a bit on this and spoken in depth to CC company and it seems straightforward ( famous last words) as the company has ceased trading section 75 of the consumer credit act comes into play making a refund more likely. 

Your rights under Section 75

Under Section 75 of the Consumer Credit Act 1974, the credit card company is jointly and severally liable for any breach of contract or misrepresentation by the retailer or trader.

This means it is just as responsible as the retailer or trader for the goods or service supplied, allowing you to also put your claim to the credit card company.

You don't have to reach a stalemate with the retailer or trader before you can contact your credit card provider - you can make a claim to both the retailer and credit card provider simultaneously, although you can't recover your losses from both.

This right is particularly useful if the retailer or trader has gone bust, or it doesn't respond to your letters or phone calls.

Section 75 of the Consumer Credit Act also applies to foreign transactions as well as goods bought online, by telephone or mail order for delivery to the UK from overseas.

Posted

A few years ago I lost 70K baht when a long established travel agent I had regularly used in Pattaya went down with my money. They even printed me off e-tickets which made me think everything was fine.

Since then I have always booked flights to the UK direct with an Airline. There are always windows when booking direct is as cheap as going through an agent.

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Posted

A couple of years ago I booked through another Thai travel agent(can't remember their name but there was a thread on here about it).The payment was listed on my bank statement as to WestEast Travel.The one I booked with absconded with £570 of my dosh as well as a lot from other folks,mostly Thai I would imagine.

Anyway WET denied any responsibility & the card company couldn't do anything.

Although I'd used them before & never had any problems I've never used them since.

Posted

they have been going for years always used to book with them before the internet , I think trayvale travel have took a lot of business away from them 

Posted
5 minutes ago, nadia said:

they have been going for years always used to book with them before the internet , I think trayvale travel have took a lot of business away from them 

Might have a look at this one 

bet your missing the Regency 😩

Posted
On 4/15/2020 at 8:28 PM, AJSP said:

Might have a look at this one 

bet your missing the Regency 😩

yes I am mate me and alan was going there before the meet with thinkingallowed but the virus put a stop to that

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