Derek Dangleberries Posted June 15, 2022 Share Posted June 15, 2022 (edited) My specific problem is receiving my access code for my UK Gov Gateway account. I want to check my Tax rebate! It has worked perfectly for years until about a month ago. It still displays the last 4 digits of my DTAC phone number correctly but then nothing happens. No code received! I started the process of changing numbers but couldn't get passed the 2 required pieces of information (Can you remember when you first applied for a credit card??) Anyways. I sent them a message ... ...Anybody else with the same problem?? Edited June 15, 2022 by Derek Dangleberries Link to comment Share on other sites More sharing options...
Pumpuynarak Posted June 15, 2022 Share Posted June 15, 2022 Just tried mine DD and waited 10 mins, nothing arrived WTF !!! so i tried again, same result NFG. 1 Link to comment Share on other sites More sharing options...
Derek Dangleberries Posted June 15, 2022 Author Share Posted June 15, 2022 15 minutes ago, Pumpuynarak said: Just tried mine DD and waited 10 mins, nothing arrived WTF !!! so i tried again, same result NFG. Thank f**k it is not just me!! (Sorry to say that!) I knew that somebody else on here had a Gateway account which is why I started the thread. Comforting to know it isn't just me! I have used this service for fucking years so I am sure they have been "tinkering". As I said in the OP I have sent an email and they promise to reply within 2 days. Add a bit of pressure and complain too!! HMRC online support <[email protected]> 1 Link to comment Share on other sites More sharing options...
Pumpuynarak Posted June 15, 2022 Share Posted June 15, 2022 1 minute ago, Derek Dangleberries said: Thank f**k it is not just me!! (Sorry to say that!) I knew that somebody else on here had a Gateway account which is why I started the thread. Comforting to know it isn't just me! I have used this service for fucking years so I am sure they have been "tinkering". As I said in the OP I have sent an email and they promise to reply within 2 days. Add a bit of pressure and complain too!! HMRC online support <[email protected]> So have i been using for years and i have never had a problem up until now. I have sent them emails before and NEVER had a reply but they've always actioned my request !!! 1 Link to comment Share on other sites More sharing options...
Derek Dangleberries Posted June 15, 2022 Author Share Posted June 15, 2022 43 minutes ago, Pumpuynarak said: So have i been using for years and i have never had a problem up until now. I have sent them emails before and NEVER had a reply but they've always actioned my request !!! May I ask..Are you using AIS or DTAC or ... ?? Link to comment Share on other sites More sharing options...
Pumpuynarak Posted June 15, 2022 Share Posted June 15, 2022 9 minutes ago, Derek Dangleberries said: May I ask..Are you using AIS or DTAC or ... ?? DTAC Link to comment Share on other sites More sharing options...
Derek Dangleberries Posted June 15, 2022 Author Share Posted June 15, 2022 45 minutes ago, Pumpuynarak said: DTAC Thanks. Unfortunately it doesn't clarify whether DTAC or UK Gov Gateway have twiddle with knobs. T'would be interesting if anybody using AIS is having problems Link to comment Share on other sites More sharing options...
Derek Dangleberries Posted June 15, 2022 Author Share Posted June 15, 2022 Perhaps if there is a Mod in the house they could remove DTAC from the thread title.. Link to comment Share on other sites More sharing options...
forcebwithu Posted June 15, 2022 Share Posted June 15, 2022 29 minutes ago, Derek Dangleberries said: Perhaps if there is a Mod in the house they could remove DTAC from the thread title.. You should be able to make the topic title change yourself by editing the first post. As the OP you can edit both the post and the topic title. I've also used the Report Post option to bring your request to the attention of the mod team. 1 Link to comment Share on other sites More sharing options...
Derek Dangleberries Posted June 15, 2022 Author Share Posted June 15, 2022 23 minutes ago, forcebwithu said: You should be able to make the topic title change yourself by editing the first post. As the OP you can edit both the post and the topic title. I've also used the Report Post option to bring your request to the attention of the mod team. Done Thank You! 1 Link to comment Share on other sites More sharing options...
Derek Dangleberries Posted June 15, 2022 Author Share Posted June 15, 2022 6 hours ago, Pumpuynarak said: I have sent them emails before and NEVER had a reply but they've always actioned my request !!! I have received a reply .. "Government Gateway has moved to a new communications provider. Your access code may arrive from a telephone number you do not know........Please contact your phone supplier to check if our numbers are being identified as junk or spam. They can then remove the block from your phone.... Your handset may also be capable of blocking, please consult your device settings to ensure our numbers are not being blocked." Fuckers admit to making changes but want me to cross check with DTAC first! Did you also send an email??? 1 Link to comment Share on other sites More sharing options...
fygjam Posted June 15, 2022 Share Posted June 15, 2022 2 minutes ago, Derek Dangleberries said: I have received a reply .. "Government Gateway has moved to a new communications provider. Your access code may arrive from a telephone number you do not know........Please contact your phone supplier to check if our numbers are being identified as junk or spam. They can then remove the block from your phone.... Your handset may also be capable of blocking, please consult your device settings to ensure our numbers are not being blocked." Fuckers admit to making changes but want me to cross check with DTAC first! Did you also send an email??? Tell 'em fuk 'em. "You made the changes, up to you to make sure it works as before". In the old days SMSs were dependent upon agreements between individual carriers. e.g some pommy carrier and DTAC had an agreement to carry each others SMSs. This should have been sorted by SMS hubs. A third party provides inter-connectivity with every one. 1 Link to comment Share on other sites More sharing options...
Derek Dangleberries Posted June 15, 2022 Author Share Posted June 15, 2022 3 minutes ago, fygjam said: Tell 'em fuk 'em. "You made the changes, up to you to make sure it works as before". Yep! That is what I have done. I was hoping a few more that have the same problem can also complain. Spread the word please people!! Link to comment Share on other sites More sharing options...
Derek Dangleberries Posted June 15, 2022 Author Share Posted June 15, 2022 @tommy dee When you are feeling better, please can you use the power of radio to spread the word. Last week you were in Bangkok rubbing knobs with the Embassy hoy polloy, can you spread the word amongst them too...This is a UK Gov problem!! Link to comment Share on other sites More sharing options...
fygjam Posted June 15, 2022 Share Posted June 15, 2022 41 minutes ago, Derek Dangleberries said: @tommy dee When you are feeling better, please can you use the power of radio to spread the word. Last week you were in Bangkok rubbing knobs with the Embassy hoy polloy, can you spread the word amongst them too...This is a UK Gov problem!! I had a similar problem with my Oz bank when I lived there. The bank would only send OTP codes to Oz phone numbers because of the inter-connectivity issues I mentioned earlier. The solution was the bank supplied one of these Pressing the button generated the OTP code. The only downside was if you lost the token or it failed you had to present yourself in person at a bank branch with the necessary ID to get a new one. The battery lasts 7-10 years and gives a 6 month warning that it's running out. I'm on my third one and have never had any problems with it. Tell the UK gummymint to get with the program. 2 Link to comment Share on other sites More sharing options...
Derek Dangleberries Posted June 15, 2022 Author Share Posted June 15, 2022 2 minutes ago, fygjam said: Tell the UK gummymint to get with the program. I am spreading the word! Link to comment Share on other sites More sharing options...
Pumpuynarak Posted June 16, 2022 Share Posted June 16, 2022 14 hours ago, Derek Dangleberries said: I have received a reply .. "Government Gateway has moved to a new communications provider. Your access code may arrive from a telephone number you do not know........Please contact your phone supplier to check if our numbers are being identified as junk or spam. They can then remove the block from your phone.... Your handset may also be capable of blocking, please consult your device settings to ensure our numbers are not being blocked." Fuckers admit to making changes but want me to cross check with DTAC first! Did you also send an email??? Nahh i did'nt send them an email regarding this particular issue, i was referring to previous emails i had sent them. Their reply to you is somewhat confusing, WTF do they mean " Your access code may arrive from a telephone number you do not know......." WTF has that got to do with the issue, i've never had a problem until NOW getting OTP from them !!! They've admitted to changing the system and its clearly NOT WORKING, up to them to sort it. Link to comment Share on other sites More sharing options...
Derek Dangleberries Posted June 16, 2022 Author Share Posted June 16, 2022 1 hour ago, Pumpuynarak said: Nahh i did'nt send them an email regarding this particular issue, i was referring to previous emails i had sent them. Their reply to you is somewhat confusing, WTF do they mean " Your access code may arrive from a telephone number you do not know......." WTF has that got to do with the issue, i've never had a problem until NOW getting OTP from them !!! They've admitted to changing the system and its clearly NOT WORKING, up to them to sort it. Yep, for sure it was a standard fop off response but after I replied they said a colleague was looking into it. I don't even think that this is only Thailand related ...it could possible be a world wide problem. A "TSB" style f**k up!!!!! 1 Link to comment Share on other sites More sharing options...
KWA Posted June 16, 2022 Share Posted June 16, 2022 On 6/15/2022 at 1:52 AM, Derek Dangleberries said: My specific problem is receiving my access code for my UK Gov Gateway account. I want to check my Tax rebate! It has worked perfectly for years until about a month ago. It still displays the last 4 digits of my DTAC phone number correctly but then nothing happens. No code received! Potential Solution: On your mobile change from automatically selecting the network to manually selecting. After a search (may take a minute or two) it should show up all available networks so choose one of the other suppliers and get the Gateway to re-send an SMS. Change it back to auto when you're done. Please let us know if it works. Link to comment Share on other sites More sharing options...
Derek Dangleberries Posted June 16, 2022 Author Share Posted June 16, 2022 (edited) 38 minutes ago, KWA said: Potential Solution: On your mobile change from automatically selecting the network to manually selecting. After a search (may take a minute or two) it should show up all available networks so choose one of the other suppliers and get the Gateway to re-send an SMS. Change it back to auto when you're done. Please let us know if it works. It is a DTAC SIM and "failed to register" on the other available networks. (Which is what I expected to happen) EDIT = I think I should reiterate that it has worked perfectly well for 10 years. Perhaps a further clarification .. it also worked in 3 African countries. Everything has coincided with UK Gov change in Communications provider. Edited June 16, 2022 by Derek Dangleberries 1 Link to comment Share on other sites More sharing options...
Derek Dangleberries Posted June 17, 2022 Author Share Posted June 17, 2022 I tried it last night and again early this morning, still not working .... I've just tried it again now and it is working... Somebody somewhere has twiddled with knobs and fixed it!! @Pumpuynarak Try your access again mate ! 3 Link to comment Share on other sites More sharing options...
Pumpuynarak Posted June 17, 2022 Share Posted June 17, 2022 5 minutes ago, Derek Dangleberries said: I tried it last night and again early this morning, still not working .... I've just tried it again now and it is working... Somebody somewhere has twiddled with knobs and fixed it!! @Pumpuynarak Try your access again mate ! Just tried again and its working, thanks DD. 3 Link to comment Share on other sites More sharing options...
Derek Dangleberries Posted June 17, 2022 Author Share Posted June 17, 2022 (edited) 49 minutes ago, Pumpuynarak said: Just tried again and its working, thanks DD. Y'know that .... "A DD works wonders - works wonders!" Edited June 17, 2022 by Derek Dangleberries 1 Link to comment Share on other sites More sharing options...
Recommended Posts