ChiFlyer Posted June 21 Share Posted June 21 Hi - this is Chiflyer, just in case that does not show. I am logging in from my phone for the first time ever. I am having a laptop problem. It is not charging. I have a Lenovo Thinkpad X1. It is a rather high end one and is only 2 years old. I suspect that the problem is either the charger or possibly the battery. I suspect that it may well be the battery, as there is a warning light on where the USB-C is connected. I have been googling repair shops. Pattaya2U has its fans and also some bad reviews. The best regarded place seems to be the one across from Foodland on Pattaya Klang. It is called Wattana Systemnation. I will call both of these places in the morning to see what they say. Any comments about either of these places or also any other suggestions? Link to comment Share on other sites More sharing options...
Zambo Posted June 21 Share Posted June 21 2 minutes ago, ChiFlyer said: Hi - this is Chiflyer, just in case that does not show. I am logging in from my phone for the first time ever. I am having a laptop problem. It is not charging. I have a Lenovo Thinkpad X1. It is a rather high end one and is only 2 years old. I suspect that the problem is either the charger or possibly the battery. I suspect that it may well be the battery, as there is a warning light on where the USB-C is connected. I have been googling repair shops. Pattaya2U has its fans and also some bad reviews. The best regarded place seems to be the one across from Foodland on Pattaya Klang. It is called Wattana Systemnation. I will call both of these places in the morning to see what they say. Any comments about either of these places or also any other suggestions? Have you considered going to Tukcom, Pattaya Tai. You can choose a shop to do the repair. Any sign the battery is swelling? For example the casing expanding or the touchpad not working? Good luck Link to comment Share on other sites More sharing options...
ChiFlyer Posted June 21 Author Share Posted June 21 2 minutes ago, Zambo said: Have you considered going to Tukcom, Pattaya Tai. You can choose a shop to do the repair. Any sign the battery is swelling? For example the casing expanding or the touchpad not working? Good luck My understanding is that the quality of service at the Tukcom shops is questionable, at least when it comes to hardware repairs. Pattaya2U is a former Tukcom shop that opened a new store a few blocks away. Their negative reviews seem to be dated ASEAN posts. No signs of swelling. Link to comment Share on other sites More sharing options...
galenkia Posted June 21 Share Posted June 21 Easiest way to fix anything. 5 Link to comment Share on other sites More sharing options...
ChiFlyer Posted June 21 Author Share Posted June 21 Hey @forcebwithu given that you are a tech guy and also that one of these shops is in your general vicinity, any comments? Link to comment Share on other sites More sharing options...
boydeste Posted June 21 Share Posted June 21 (edited) Does the laptop run ok using the mains cable? Edited June 21 by boydeste Link to comment Share on other sites More sharing options...
ChiFlyer Posted June 21 Author Share Posted June 21 7 minutes ago, boydeste said: Does the laptop run ok using the mains cable? Not too sure what you mean by the main cables. The laptop runs just fine, except the battery is not taking a charge and will slowly grind to a halt. I shut it down at about 40% to go in case I need to do a backup prior to handing it off to a repair shop. Link to comment Share on other sites More sharing options...
boydeste Posted June 21 Share Posted June 21 11 minutes ago, ChiFlyer said: Not too sure what you mean by the main cables. The laptop runs just fine, except the battery is not taking a charge and will slowly grind to a halt. I shut it down at about 40% to go in case I need to do a backup prior to handing it off to a repair shop. If you plug the cable in that you use to charge the laptop, will it run without draining the battery anymore than it already has? Link to comment Share on other sites More sharing options...
ChiFlyer Posted June 21 Author Share Posted June 21 4 minutes ago, boydeste said: If you plug the cable in that you use to charge the laptop, will it run without draining the battery anymore than it already has? No, the battery will continue to drain. Link to comment Share on other sites More sharing options...
boydeste Posted June 21 Share Posted June 21 26 minutes ago, ChiFlyer said: No, the battery will continue to drain. In that case it's likely your power supply that is at fault. Try replacing the fuse in the plug if it has one. Link to comment Share on other sites More sharing options...
boydeste Posted June 21 Share Posted June 21 Btw, I would do a back up if possible regardless of whether you fix it or not. Link to comment Share on other sites More sharing options...
boydeste Posted June 21 Share Posted June 21 (edited) 6 minutes ago, boydeste said: In that case it's likely your power supply that is at fault. Try replacing the fuse in the plug if it has one. Also, try moving the cable around slowly in case you have a broken wire, which normally occurs close to the plug that connects to the laptop. Edited June 21 by boydeste Link to comment Share on other sites More sharing options...
ChiFlyer Posted June 21 Author Share Posted June 21 (edited) 3 minutes ago, boydeste said: Btw, I would do a back up if possible regardless of whether you fix it or not. I do one every two weeks. Will do one out of sequence prior to any repairs. Edited June 21 by ChiFlyer 1 Link to comment Share on other sites More sharing options...
ChiFlyer Posted June 21 Author Share Posted June 21 Just now, boydeste said: Also, try wiggling the cable in case you have a broken wire, which normally occurs close to the plug that connects to the laptop. Done that several times. 1 Link to comment Share on other sites More sharing options...
Freee!! Posted June 21 Share Posted June 21 Is there an alternate power port? If so, try that. Independent of the above, try another cable and another power supply/charger. If that doesn't solve the problem, the problem is most likely the power connector/USB-C port in the laptop. Personally, I would also open up the laptop and see if I could see something obvious, but I leave that to your judgement of your skills. If you end up having to buy a new laptop, you can probably transfer the storage device to your new laptop, saving you the hassle of installing everything. In case of different form factors of the storage device (SSD vs NMVE), cloning it might also work, but will take a bit longer than swapping. Link to comment Share on other sites More sharing options...
Glasseye Posted June 21 Share Posted June 21 It's toast mate. Been through about four of them like that. Your only hope for sanity is to throw it out the window and buy new. Link to comment Share on other sites More sharing options...
Freee!! Posted June 21 Share Posted June 21 30 minutes ago, Glasseye said: It's toast mate. Been through about four of them like that. Your only hope for sanity is to throw it out the window and buy new. After removing the storage device to use in the new (or as external storage). Link to comment Share on other sites More sharing options...
Glasseye Posted June 21 Share Posted June 21 26 minutes ago, Freee!! said: After removing the storage device to use in the new (or as external storage). Absolutley Link to comment Share on other sites More sharing options...
Yesitisdakid Posted June 22 Share Posted June 22 https://maps.app.goo.gl/pGW3Dn6uyoQVYTPu6 These are the guys you want to go see not only are they excellent computer repair people but they are very very fast and very cheap. I've had three or four different PCS worked on by them a couple of them I was told we're ready for the garbage cheap and I'm still using them today after they were fixed by these guys. I took a computer into them telling them I needed a new video card they told me it would be 3,900 or 4,900 baht if I needed the card. I left it there went to get a foot massage 30 minutes later I get a call from them telling me I can pick it up when I go to pick it up it's 400 baht there was another issue it wasn't the video card. These guys could have easily charged me for one as I told them that's what I felt I needed they're honest and they're good I highly recommend them 3 1 1 Link to comment Share on other sites More sharing options...
fforest Posted June 22 Share Posted June 22 (edited) Pattaya2U are computer repair Gods..... I have been going there for 15 years.....They can fix any thing.....They are VERY VERY good... If your operating system is beyond saving they will put a new one in for you... O and be sure to tip your repair guy with at least 100 baht minimum....Some times I tip more depending on the job.... Edited June 22 by fforest 1 1 3 Link to comment Share on other sites More sharing options...
forcebwithu Posted June 22 Share Posted June 22 8 hours ago, ChiFlyer said: Hey @forcebwithu given that you are a tech guy and also that one of these shops is in your general vicinity, any comments? I see a couple of solid recommendations for Pattaya2U so would give them a try. Alternatively, Mr. Google informed me there is a Lenovo Exclusive Service Center - Bangkok (map link) that you could take it to. 1 Link to comment Share on other sites More sharing options...
maipenrai Posted June 22 Share Posted June 22 I've also had great service from Pattaya2U with my Mac Airs over the last few years... 2 Link to comment Share on other sites More sharing options...
ChiFlyer Posted June 22 Author Share Posted June 22 The plot thickens. I drove over to Pattaya2U this morning. The original charger seemed to be working at their location. I bought an additional charger for 900, just to have a backup on the theory (by me) that the original charger was starting to go bad. The backup also seemed to be working at Pattaya2U. I am back at home now and although the computer says that it is being charged the battery level is not going up. I am at least partly to blame for this situation in that I misdiagnosed the problem and misled the Pattaya2U staff with that misdiagnosis. The chargers are fine. Indications are that the battery is not accepting the charge. This may have been going on for a while. I ran straight off of the battery yesterday afternoon for an hour or so and that caused the dramatic battery reduction that got me going on this. As long as the laptop is plugged in, the battery level holds. I will call Pattaya2U in a bit to see if they concur and what it would take to get a replacement battery. I can limp along like I am for a while. I called Pattaya2U and they agree with my new theory. I need to drive back over there so they can take a look at the battery before ordering from Bangkok. 2 Link to comment Share on other sites More sharing options...
Glasseye Posted June 22 Share Posted June 22 1 hour ago, ChiFlyer said: The plot thickens. I drove over to Pattaya2U this morning. The original charger seemed to be working at their location. I bought an additional charger for 900, just to have a backup on the theory (by me) that the original charger was starting to go bad. The backup also seemed to be working at Pattaya2U. I am back at home now and although the computer says that it is being charged the battery level is not going up. I am at least partly to blame for this situation in that I misdiagnosed the problem and misled the Pattaya2U staff with that misdiagnosis. The chargers are fine. Indications are that the battery is not accepting the charge. This may have been going on for a while. I ran straight off of the battery yesterday afternoon for an hour or so and that caused the dramatic battery reduction that got me going on this. As long as the laptop is plugged in, the battery level holds. I will call Pattaya2U in a bit to see if they concur and what it would take to get a replacement battery. I can limp along like I am for a while. I called Pattaya2U and they agree with my new theory. I need to drive back over there so they can take a look at the battery before ordering from Bangkok. The battery is toast mate. The only solution is a new one (battery or computer). Factor the cost of replacing the battery with buying a new one. Keep the old one for back up. A hassle no matter how you cut it, but running back and fourth to a shop IMO is an absolute pain. Link to comment Share on other sites More sharing options...
Yesitisdakid Posted June 22 Share Posted June 22 1 hour ago, ChiFlyer said: The plot thickens. I drove over to Pattaya2U this morning. The original charger seemed to be working at their location. I bought an additional charger for 900, just to have a backup on the theory (by me) that the original charger was starting to go bad. The backup also seemed to be working at Pattaya2U. I am back at home now and although the computer says that it is being charged the battery level is not going up. I am at least partly to blame for this situation in that I misdiagnosed the problem and misled the Pattaya2U staff with that misdiagnosis. The chargers are fine. Indications are that the battery is not accepting the charge. This may have been going on for a while. I ran straight off of the battery yesterday afternoon for an hour or so and that caused the dramatic battery reduction that got me going on this. As long as the laptop is plugged in, the battery level holds. I will call Pattaya2U in a bit to see if they concur and what it would take to get a replacement battery. I can limp along like I am for a while. I called Pattaya2U and they agree with my new theory. I need to drive back over there so they can take a look at the battery before ordering from Bangkok. Really glad to hear they were able to take care of this for you. I have pushed them many customers they are great to deal with Link to comment Share on other sites More sharing options...
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