HSBC bank - Changes to signing on for online banking.

[Pumpuynarak]

As the topic title says HSBC have changed the signing on method for online access. Previously all i had to do to obtain access was to obtain a security code using my phone HSBC app and insert it into my PC, now i have to scan a QR code using my phone and when achieved bingo i'm into my HSBC PC online account.

Now i did'nt have any real problems doing this but it shows the direction that businesses are going, forcing customers to use QR's. 

I'm an old git set in my ways and i don't like this attitude of forcing old gits into procedures that they may find totally difficult to achieve, why arn't they making concessions for old gits ?

Rant over............  

[Derek Dangleberries]

Yes mate, totally agree!!

I don't have a smart phone because I don't need one, and I hate not being able to make my own life decisions ....

I am with Nationwide and use a card reader. I will also open a new savings account with them on Friday so I should get the 100 quid "Annual Bonus" this time around ...

[Lemondropkid]

2 hours ago, Pumpuynarak said:

Now i did'nt have any real problems doing this but it shows the

I can agree HSBC are awful, and have moved all bar a small balance away from them.

I'd still rather be in your shoes than a pensioner freezing their nuts off in the UK who can't use technology and whose local branch ( if it still exists), is overrun with customers.

 

 

[forcebwithu]

To me using the phone or email to receive a code to access your account offers almost nothing in terms of added security since both a phone and email can be easily hacked by those that have the know how.

Having some kind of independent two factor authenticator (2FA), like what @Derek Dangleberries mentioned in his post is the way to go.

It's major concern for me now that I've consolidated all my accounts with Chase/JP Morgan. I sent them a message asking for better, 2FA security. The reply was an SMS or emailing a OTP was the best they could do. Shameful, IMHO, that the world's largest bank can not offer better security than that.

[Pumpuynarak]

39 minutes ago, Lemondropkid said:

I can agree HSBC are awful, and have moved all bar a small balance away from them.

I'd still rather be in your shoes than a pensioner freezing their nuts off in the UK who can't use technology and whose local branch ( if it still exists), is overrun with customers.

 

 

I've been with HSBC since they took over Midland Bank who i had an account with and in the main i've found them to be ok. The one really important issue with living in Thailand and needing a UK bank account is to qualify for the account you need to be a UK resident, now i'm sure that HSBC know i'm living in Thailand because of my account activity but they obviously choose not to do anything about it, thank god.

 

[Lemondropkid]

1 hour ago, Pumpuynarak said:

I've been with HSBC since they took over Midland Bank who i had an account with and in the main i've found them to be ok. The one really important issue with living in Thailand and needing a UK bank account is to qualify for the account you need to be a UK resident, now i'm sure that HSBC know i'm living in Thailand because of my account activity but they obviously choose not to do anything about it, thank god.

 

Understand as in the same situtation with UK Banking. I've still got a HSBC account with a minimal balance, and now also have accounts with Chase and Goldman Sachs (Marcus)

I found at just how bad HSBC were in dealing with my Mum's estate, and when a fraud was perpretrated on my Global Money Account

Absolutely appalling. All my accounts are UK registered. If I was still living in the UK no way would have money with HSBC. However as I'm here I want to have as many live UK accounts as an option if (and when) there's a problem with one of them.

I've got a Which subscription and it's subscribers rank HSBC 16th out of 20 in terms of customer service. That feels right to me, Nationwide by contrast are well regarded and rate as a recommended provider by Which (I've got an account there to but no cash on it at present)

 

Edited February 3 by Lemondropkid

[Pumpuynarak]

19 minutes ago, Lemondropkid said:

Understand as in the same situtation with UK Banking. I've still got a HSBC account with a minimal balance, and now also have accounts with Chase and Goldman Sachs (Marcus)

I found at just how bad HSBC were in dealing with my Mum's estate, and when a fraud was perpretrated on my Global Money Account

Absolutely appalling. All my accounts are UK registered. If I was still living in the UK no way would have money with HSBC. However as I'm here I want to have as many live UK accounts as an option if (and when) there's a problem with one of them.

I've got a Which subscription and it's subscribers rank HSBC 16th out of 20 in terms of customer service. That feels right to me, Nationwide by contrast are well regarded and rate as a recommended provider by Which (I've got an account there to but no cash on it at present)

 

I can see why you're not impressed with HSBC and i would feel the same if i had experienced the same treatment. I've only got the one UK account as i closed my Nationwide account, a big mistake on my part. My son did arrange a POA and had no problems and it seems to be all ok.

We can only speak as we find.....  

[AJSP]

6 hours ago, Lemondropkid said:

I can agree HSBC are awful, and have moved all bar a small balance away from them.

I'd still rather be in your shoes than a pensioner freezing their nuts off in the UK who can't use technology and whose local branch ( if it still exists), is overrun with customers.

 

 

You’d be hard pressed to find many bank branches open in any towns and cities even in the size of Bristol there are only Two which is astonishing.

You can use post offices for a bit of banking and also these new Banking Hubs who are a conglomerate of banks all under one roof but these are few and far between. 
The high streets in the UK is pretty much bereft of banking options with more closures reported to be coming. Sad and particularly so if elderly or not tech savvy.

 

[Lemondropkid]

12 minutes ago, AJSP said:

size of Bristol there are only Two which is astonishing.

Wow that is shocking. I had no idea the situation with bank branches in the UK had deterioated so markedly

[Painter]

16 minutes ago, Lemondropkid said:

Wow that is shocking. I had no idea the situation with bank branches in the UK had deterioated so markedly

The market town i was brought up in, and where mum has lived most of her life, is down to 2... and both of those are 3 days a week. Less than 5 years ago there were 8. The natwest branch, where she opened her account 74 years ago, closed, and said her nearest branch would be 24 miles in one direct, or 32 in the other. This was obviously done "for the benefit of the consumer". Mum, at age 86, opened a Santander account and switched everything over to that. They have said they will keep a presence in town, but are only open 3 days a week.... ironically not on a Wednesday when there is a weekly market and town is busy....

[KWA]

8 hours ago, Derek Dangleberries said:

I will also open a new savings account with them on Friday so I should get the 100 quid "Annual Bonus" this time around ...

I did the same last month and for the same reason.  It's a reasonable interest rate so I might carry on putting £200 per month into it.  Also fabricated some activity in my regular account that I don't normally use.

[Derek Dangleberries]

5 minutes ago, KWA said:

I did the same last month and for the same reason.  It's a reasonable interest rate so I might carry on putting £200 per month into it.  Also fabricated some activity in my regular account that I don't normally use.

Yep but the 200 quid payment doesn't count towards the 2 transactions a month qualification requirement ..

I'll just do an extra WISE transfer next week to top up my normal monthly payment ..

[KWA]

10 minutes ago, Derek Dangleberries said:

Yep but the 200 quid payment doesn't count towards the 2 transactions a month qualification requirement ..

I'll just do an extra WISE transfer next week to top up my normal monthly payment ..

I transferred £1,000 into my NW Flex current account and paid it back to my day to day TSB account at £100 a time over 10 days.  I thought that would cover all bases even if they tweak the rules a bit.  Just started to repeat that process for February this morning.

Edited February 3 by KWA

[Derek Dangleberries]

12 minutes ago, KWA said:

I transferred £1,000 into my NW Flex current account and paid it back to my day to day TSB account at £100 a time over 10 days.  I thought that would cover all bases even if they tweak the rules a bit.  Just started to repeat that process for February this morning.

Hahaha yep...I thought you were doing Nationwide to Nationwide like me ....