Had an interesting situation today with grab wanted some simple Thai food so I ordered some crispy pork and rice and chicken and rice. And the chicken and rice always comes with a bag of some kind of dishwater looking soup but it's always good.
So the driver shows up and she's trying to tell me something in Thai that I don't understand I explained to her I already paid they took it from my true money account then I understand finally she's telling me that she had gotten in an accident with the bike on her way to see me. She hands me the bag of food the soup is exploded the other food is a mess inside its containers. She looks at me and just drives away. I messaged grab and explain the situation and told him I felt I should have some sort of compensation. I couldn't eat any of the food it was just a mess it was a bag full of slop.
Within 30 minutes of my complaining to them they put the full amount of the order back into my true money account and contacted me to let me know they would be doing that. I was very happy but more surprised didn't figure anything would come of it. And I don't use them a lot so I'm not a huge customer but they did right by me in any event so if you ever have a problem don't hesitate to get a hold of them they seem to want to keep the customer happy in this case anyway